At Florists Docklands, we take great pride in being a trusted local florist, serving both households and businesses throughout the Docklands community. Dedicated to exceeding your expectations, we back every order with our Fresh Flowers Guarantee. Learn more about our returns, refunds, and complaints process below for complete peace of mind every time you order from Florists Docklands.
All our bouquets, arrangements, and floral gifts are prepared daily using only the freshest, premium-quality blooms. Our Florists Docklands Fresh Flowers Guarantee assures you that your flowers will arrive looking beautiful and fragrant, exactly as intended. We promise that all floral products will remain fresh for a delivery window of at least 48 hours from the date of delivery, provided they are cared for according to our instructions.
In the unlikely event your flowers arrive damaged or not in optimal condition, please let us know as soon as possible on the day of delivery or within 24 hours. We may ask for photographic evidence to help us assess the damage thoroughly. Our team will work quickly to resolve the situation and provide you with the support needed.
Our commitment to you is a 48-hour freshness window following delivery, assuming normal care and placement. If your flowers wilt, lose vibrancy, or show signs of spoilage within this period despite following recommended care instructions, contact us immediately. We value your experience and are happy to discuss your concerns for a suitable resolution.
If your flowers arrive damaged, wilted, or otherwise not up to our strict quality standards, we offer two options:
We will always work with you to find the most appropriate solution based on your preferences and the nature of the issue.
We are committed to providing the highest level of customer care. If you wish to raise a complaint regarding your order, our service, or any aspects of your experience with Florists Docklands, please contact us as soon as possible.
Include as much detail as possible about your order, delivery date, and the nature of the issue. Our management team will review your complaint promptly and aim to respond within two working days with a resolution or a request for further clarification. Your feedback is valuable, and we are dedicated to ensuring your satisfaction every time you trust Florists Docklands with your order.
With a passion for flowers and a focus on outstanding customer service, Florists Docklands is proud to support households and businesses in Docklands and surrounding areas. When you choose us, you can be confident that your fresh flowers are always backed by transparent policies and a genuine desire to delight.
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