Welcome to Florists Docklands. These Terms & Conditions govern your use of our online flower delivery services in Docklands and the surrounding areas. By placing an order or using our website, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not accept these Terms & Conditions, please refrain from using our services. These terms are designed to ensure a transparent, reliable, and mutually beneficial relationship between you, the customer, and Florists Docklands.
These Terms & Conditions apply to all transactions conducted through the Florists Docklands online platform, covering flower deliveries within Docklands and its neighbouring areas. Whether you are purchasing for yourself or sending flowers to others, these terms set out the agreement between you as the customer and Florists Docklands as the service provider.
Florists Docklands offers a straightforward and convenient process for ordering flowers for delivery throughout Docklands and the nearby regions. Please follow these steps to complete your purchase:
We reserve the right to decline or cancel orders at our discretion, including in cases of incomplete information, product unavailability, or suspected fraud. Should this occur, you will receive prompt notification and a full refund if payment has already been processed.
Florists Docklands accepts secure payment by major credit and debit cards, and any other approved payment methods as indicated at checkout. By submitting your card details, you warrant that you are authorised to use the selected payment method and that there are sufficient funds to cover the purchase cost. All listed prices are quoted in Pounds Sterling (£), inclusive of VAT where applicable, and exclude delivery fees unless otherwise stated.
We reserve the right to update prices and payment options from time to time, but changes will not affect orders that have already been confirmed.
At Florists Docklands, we understand that sometimes you may need to change or cancel an order after placing it. Please review the following policy:
Custom and personalised products may not be eligible for refund or cancellation once design or preparation work has commenced.
Florists Docklands offers flower delivery throughout Docklands and the neighbouring areas, striving to deliver on your chosen date. While every effort is made to meet nominated delivery times and dates, delivery is subject to availability, seasonal conditions, and traffic or weather disruptions. Delivery times are approximate and cannot be guaranteed.
We are dedicated to delivering fresh, high-quality floral arrangements to each customer in Docklands and the surrounding areas. All products are subject to availability. Should certain flowers or packaging materials be unavailable, we reserve the right to substitute them with similar items of equal or greater value, maintaining both the integrity and aesthetic of the original arrangement.
Upon receipt, please check your delivered flowers promptly. If you believe the product does not meet our described standards, contact us the same day with evidence so that we can address your concern. Complaints made later than 24 hours after delivery may not be eligible for full resolution owing to the perishable nature of flowers.
By placing an order, you agree to provide accurate, up-to-date information and to have obtained all necessary permissions if sending flowers to a third party. You are responsible for ensuring the recipient is available to accept the delivery and that the delivery details are correct. Florists Docklands cannot be held responsible for unsuccessful delivery arising from incomplete or incorrect delivery information, or refusal by the recipient to accept the order.
Florists Docklands will not be held liable for:
Our total liability to you in respect of any purchase will not exceed the total amount paid for the order in question. Nothing in these Terms & Conditions shall exclude or limit liability in cases of personal injury or death caused by negligence, or for any liability which cannot be excluded under applicable law.
Everything on the Florists Docklands website, including images, text, design, trademarks, and logos, remains the property of Florists Docklands or our licensors and is protected by copyright and intellectual property laws in the UK. You may use the content solely for reference or the purpose of ordering, and not for any commercial use, reproduction, distribution, or modification without our express written consent.
Your privacy is important to us. All personal information provided during the ordering process is processed in accordance with applicable data protection legislation. We collect only the information necessary to fulfil your order and guarantee your customer experience. Please consult our separate Privacy Policy for further details on how your data is handled.
Florists Docklands reserves the right to make amendments to these Terms & Conditions from time to time. Any changes will take effect immediately upon being published on our website. It is your responsibility to review the Terms & Conditions regularly. Orders already placed will be subject to the conditions in force at the time of booking.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms, the use of our website, or the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision in these Terms & Conditions is found to be invalid or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. No waiver by Florists Docklands of any term or condition shall constitute a further or continuing waiver of such term or any other term.
For queries regarding these Terms & Conditions, your order, or the delivery of your flowers in Docklands and surrounding areas, please refer to our customer support services as indicated on our website. We are committed to providing prompt assistance and resolving any concerns to your satisfaction.
These Terms & Conditions apply equally to all customers ordering through Florists Docklands, whether for delivery within the Docklands area or in the neighbouring regions we serve. We pride ourselves on offering high-quality, reliable online flower delivery to the local community and beyond.
Thank you for choosing Florists Docklands for your flower delivery needs in Docklands and surrounding areas. We hope these Terms & Conditions provide clarity and peace of mind as you use our services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Docklands, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Docklands.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
